SHIPPING & RETURNS

Shipping/Returns


Free shipping on all US orders $50 and over.

Postage for non-US orders will be calculated after all items are added to your cart by clicking the "calculate shipping" link underneath your cart total.

Price Match: Free shipping along with our already low prices, guarantees you the best value anywhere on the Internet. If you find a better value on an item we have in stock, please email us the link and we will not only match their price, but ship it to you free.  Items must be in stock in the size you require at both stores and their price + their shipping fee, if any, will be matched.  You may request a Price Match by clicking here.

 

When you order from Vintage Western Wear your credit card will be charged immediately.

You can expect to receive your item(s) within 7 to 14 business days. In many cases, you may receive your items in just 3 or 4 business days. Much depends on our inventory on hand at any given time. We ship U.S. Postal Priority or Express or US Global Priority or Express Mail. UPS overnight only if orders are placed by 3pm Central time.  (Items are ready for immediate shipment if the item says "SHIPS:IMMEDIATELY" on the details page under the SKU number.) 

Returns


We guarantee the quality of every item we sell. We want you to be completely satisfied with your items. If an item is defective or incorrect, we will gladly exchange it for you. If you are not happy with your item, for any reason, we will exchange the item or refund the purchase price. Cost of return shipping is the responsibility of the Customer and all returns are subject to a 15% restocking fee or actual cost of shipping, which ever is greater.  All boot sales come with one free size or style exchange.  Boot returns for a refund are subject to a minimum 10% restocking fee unless you elect store credit whereby you receive will a 100% credit towards a future purchase.  Multiple returns/exchanges costs will be deducted from all returned merchandise.

1. ALL ITEMS MUST INCLUDE ORIGINAL PACKAGING AND HAVE ALL TAGS and Labels ATTACHED! If you remove the tags or labels we simply cannot accept a return or exchange of the item. No exceptions to this policy so PLEASE try on your item with the tags and labels attached.

2. Any item returned must be in new, unworn, unwashed, original condition. We are strict on this point. Plastic packaging must be included.

3. All exchanges will incur additional postage which must be paid by the customer prior to exchanged item being re-shipped to customer. All items must be returned within 14 days from date of receipt (shipping charges are not refundable).(All orders shipped in November and December will have until January 15th to make returns or exchanges.

You may request a Return Authorization Number  via email by clicking here.

After receiving your Return Authorization Number, items must be received by us within 14 days. Items damaged in shipping back to us are non-returnable. Shipping and handling charges are non-refundable. Exchange shipments are subject to  a 10% service charge. We cannot be responsible for lost, misdirected or damaged returns.

Shipping costs back to Vintage Western Wear are the responsibility of the customer. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ALL RETURNS and must be obtained within 7 days of order receipt.

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